Shipping Policy:
We ship all orders from our warehouse in the United States, so you get fast, reliable delivery — no international delays, no customs fees.
1. Where We Ship
We currently ship to addresses within the United States only.All orders are dispatched from our fulfillment center in 11332 Farndon St.S. El Monte, CA, 91733, USA
2. Shipping Options & Costs
We offer free standard shipping on all US orders — no minimum order value required.
| Order Type | Delivery Time | Shipping Cost |
| All US orders | 2–4 business days | Free |
| Expedited shipping | 1–2 business days | Calculated at checkout |
Please note: If you select expedited shipping at checkout, the shipping fee is non-refundable in the event of a return.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.Total estimated delivery time:Processing (1–2 business days) + Shipping (1–3 business days) = 2–5 business daysOrders placed on weekends or public holidays will be processed on the next business day.
4. Carriers
We ship via FedEx and USPS. The carrier is selected based on your delivery location to ensure the fastest and most reliable service.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.You can track your shipment at any time via:• The tracking link in your confirmation email• www.17track.com using your tracking number• FedEx or USPS official websitesIf you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@hilaxredlight.com.
6. Delayed or Lost Orders
We do our best to meet every estimated delivery window. In the rare event of a delay, we will notify you by email as soon as possible with a revised delivery estimate.If your tracking shows no movement for more than 5 business days, please contact us and we will investigate with the carrier on your behalf.
7. Incorrect Shipping Address
Please double-check your delivery address before completing checkout. Once an order has been processed and dispatched, address changes may not be possible.If you notice an error immediately after placing your order, contact us at support@hilaxredlight.com as soon as possible and we will do our best to update it before dispatch.
8. Contact Us
For any shipping questions, please reach out to us:
Email:support@hilaxredlight.com
Response time: Monday – Friday, within 24 hours
Return & Exchanges:
At Hilax, we stand behind every panel we make. If something didn't go as expected, we're here to make it right — no hassle, no fine print.
1. 60-Day Trial & Return Policy
We offer a full 60-day trial period on all products, starting from the date you receive your order.If you're not completely satisfied, you may request a return and full refund within 60 days of delivery. To initiate a return, please contact us with your full name and order number.Please note:
• Returns must be submitted within the 60-day trial window. Requests after this period will not be accepted.
• Products must be returned in their original packaging to prevent damage in transit.
• We are not responsible for lost or damaged return shipments.
• Products returned in damaged or unsellable condition will be refused and returned to the sender.
• If you selected expedited shipping at checkout, the shipping fee is non-refundable.
2. Return Shipping
We cover return shipping costs in the following cases:
• Quality issues or product defects
• Incorrect item received
• Damaged packaging upon arrivalFor all other returns (e.g., change of mind within the 60-day trial), return shipping is also free of charge — we'll provide a prepaid return label.
3. How to Start a Return
1.Email us at support@hilaxredlight.com with your order number and reason for return.
2.We'll send you a Return Authorization and a prepaid return shipping label within 1 business day.
3.Pack the item securely in its original packaging. If the original box is damaged, please use a suitable replacement box.
4.Drop off the package at any authorized carrier location.
5.Once we receive and inspect the return, your refund will be processed within 3–7 business days.
Return Address: Hilax Returns Center 11332 Farndon St.S. El Monte, CA, 91733, USA
4. Order Cancellations
You may cancel your order within 24 hours of placing it at no charge, provided it has not yet been shipped.To cancel, contact us immediately at support@hilaxredlight.com with your order number. If your order has already been dispatched, you'll need to follow the standard return process once it arrives.
5. Refunds
Once your return is received and approved, your refund will be issued to your original payment method within 3–7 business days.You'll receive an email confirmation once the refund has been processed. Please allow additional time for your bank or card issuer to post the credit to your account.Please ensure your shipping address is correct at checkout. If you notice an error after placing your order, contact us at support@hilaxredlight.com immediately and we'll do our best to update it before dispatch.
6. Damaged, Defective, or Incorrect Items
If you receive an item with quality issues, a defect, or the wrong product, please contact us within 10 days of delivery at support@hilaxredlight.com with photos or video of the issue. We'll arrange a replacement or full refund at no cost to you.
7. Exchanges
We replace items that are defective or damaged. To request an exchange, email support@hilaxredlight.com with your order number and photo/video proof of the issue.
8. Warranty
All HilaxPro panels are covered by a 3-Year Limited Warranty from the date of purchase.
| Product | Warranty |
| HilaxPro 350 | 3 Years |
| HilaxPro 750 | 3 Years |
| HilaxPro 1600 | 3 Years |
| HilaxPro 3000 | 3 Years |
| HilaxPro 4200 | 3 Years |
What the warranty covers:Defects in materials or workmanship under normal use and maintenance during the warranty period.
What the warranty does not cover:
- Damage from negligence, misuse, or unauthorized modification
- Theft or loss of the product
- Normal wear and tear
Warranty service:
- For the first 150 days, Hilax covers all return shipping costs.
- After 150 days, the customer is responsible for shipping the product back to us. We cover the cost of the replacement unit and return shipping to you.
- Please retain your tracking information as proof of delivery.
To request warranty service, contact us at support@hilaxredlight.com with a description of the issue and supporting photos or video.
Contact Us
Email: support@hilaxredlight.com
Response time: Monday – Friday, within 24 hours