Shipping & Delivery Policy
We ship all orders from our warehouse in the United States, so you get fast, reliable delivery — no international delays, no customs fees.
1. Where We Ship
We currently ship to addresses within the United States only.
All orders are dispatched from our fulfillment center in Santa Maria, CA.
2. Shipping Options & Costs
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Order Type
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Delivery Time
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Shipping Cost
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|
All US orders
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2–4 business days
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Free
|
|
Expedited shipping
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1–2 business days
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Calculated at checkout
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Free standard shipping applies to all orders, no minimum order value required.
Please note: If you select expedited shipping at checkout, the shipping fee is non-refundable in the event of a return.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Total estimated delivery time:
Processing (1–2 business days) + Shipping (1–3 business days) = 2–5 business days
Orders placed on weekends or public holidays will be processed on the next business day.
4. Carriers
We ship via FedEx and USPS. The carrier is selected based on your delivery location to ensure the fastest and most reliable service.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
You can track your shipment at any time via:
• The tracking link in your confirmation email
• www.17track.com using your tracking number
• FedEx or USPS official websites
If you haven't received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@hilaxredlight.com.
6. Delayed or Lost Orders
We do our best to meet every estimated delivery window. In the rare event of a delay, we will notify you by email as soon as possible with a revised delivery estimate.
If your tracking shows no movement for more than 5 business days, please contact us and we will investigate with the carrier on your behalf.
7. Incorrect Shipping Address
Please double-check your delivery address before completing checkout. Once an order has been processed and dispatched, address changes may not be possible.
If you notice an error immediately after placing your order, contact us at support@hilaxredlight.com as soon as possible and we will do our best to update it before dispatch.
8. Contact Us
For any shipping questions, please reach out to us: